Terms, Consent & Privacy Agreement
Move More Physio Last updated: July 2026
About Move More Physio
Owner/Physiotherapist: Michaela Moss | HCPC No PH110416
Address: Fulmerfields Farm, Gerrards Cross, Buckinghamshire
Email: michaela@movemorephysio.co.uk
Phone: 07427035096
Move More Physio provides evidence-based physiotherapy assessment, treatment, and advice. All care is delivered by Michaela Moss, an HCPC-registered physiotherapist, and is covered by appropriate professional liability and public indemnity insurance.
1. Scope of Practice
Michaela is trained to recognise when a condition falls outside the scope of physiotherapy practice. Where appropriate, you may be referred to your GP or another healthcare professional for further investigation or management.
Move More Physio does not provide emergency care. In an emergency, please contact 999 or attend your nearest emergency department.
2. Fees & Payment
Initial appointment (approx. 45 minutes ): £75. (Home visit £110)
Follow-up appointment (approx. 30 minutes) : £60 (Home visit follow up £95)
See prices page for more pricing on other services including sports massage and pilates
Payment terms:
Online bookings: half of the booking fee paid as a deposit
In-person: payment at time of appointment (card or cash)
Prices may change with reasonable notice.
3. Patient Eligibility
Services are available to individuals aged 16 and over who are able to provide informed consent in accordance with UK law.
Patients under the age of 16 may be seen on a case-by-case basis where clinically appropriate. In these cases, consent must be provided by a parent or legal guardian, and a parent or guardian may be required to attend or remain present during the appointment where clinically or safeguarding appropriate.
4. Patient Responsibilities
You agree to:
Provide accurate and complete information about your condition
Complete any required forms honestly
Follow advice and exercise guidance to the best of your ability
5. Consent to Treatment
By attending or booking an appointment, you consent to assessment and treatment by Michaela Moss.
You may:
Ask questions at any time
Decline or stop treatment at any point
Request a chaperone where appropriate
6. Clothing & Examination
Some assessments may require exposure of the area being treated. This will always be done with your consent.
Please wear appropriate clothing:
Upper body: vest or sports top
Lower body: shorts where possible
7. Cancellations & Missed Appointments
A minimum of 24 hours' notice is required for cancellations.
Late cancellations or missed appointments may be charged in full, except in exceptional circumstances.
8. Confidentiality & Data Protection
Your information is handled in accordance with UK GDPR (2018) and professional confidentiality standards.
Records are stored securely in Cliniko (encrypted system with two-factor authentication)
Clinical notes are supported using Heidi Health, a secure clinical documentation tool
No data is stored locally on personal devices
Information is only shared with your consent or where required by law
You have the right to request access to your records
9. Record Retention
Adults: minimum 8 years after last contact
Under 18s: until age 25
10. Communication
You may receive communication via SMS, email, or WhatsApp relating to:
Appointments
Exercise programmes
Clinical follow-up
These platforms are not fully secure and should not be used for emergencies.
Marketing messages can be opted out of at any time.
11. Liability
Move More Physio provides care in line with professional standards and reasonable skill and care.
We cannot guarantee specific outcomes. We are not liable for any loss or deterioration unless caused by proven negligence or as otherwise required by law.
12. Clinical Audit & Quality Improvement
Anonymised data may be used for audit and service improvement purposes. No identifiable information is used without your consent.
13. Photography & Video
With your consent, photos or videos may be taken for clinical records or educational purposes (e.g. exercise demonstration). Consent can be withdrawn at any time.
14. Complaints
If you have concerns, please contact: michaela@movemorephysio.co.uk
If unresolved, you may escalate the complaint to the HCPC or other relevant regulatory bodies.
15. Termination of Services
We reserve the right to terminate treatment where:
It is clinically inappropriate or unsafe
There is non-compliance with treatment
There is abusive or inappropriate behaviour
Payment obligations are not met
Where appropriate, alternative services will be suggested.
16. Changes to Terms
These terms may be updated from time to time. The latest version will always be available and will apply from the date of publication.
Consent Statement
By booking or attending an appointment, you confirm that you:
Understand the risks and limitations of physiotherapy
Consent to assessment and treatment
Agree to the payment and cancellation terms
Consent to data processing as described above
Understand that outcomes cannot be guaranteed
May withdraw consent at any time during treatment